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Lucy Gavin

General Manager

Our General Manager of Claims, is responsible for our Operations, Commercial, Residential and Complex Divisions at ClaimsCo.

About Lucy

Lucy is a committed leader with over 6 years of management experience, driving strategic performance growth, operational excellence, and exceptional customer service and satisfaction.


Having honed her skills on the ground in the insurance industry, Lucy now leads her divisions with personal expertise and technical know-how.


Her teams comprise insurance sector specialists in general home & contents, commercial property, personal injury, motor vehicle and health insurance from Australia and the UK’s leading insurers and loss adjusters, including Suncorp, Allianz, Lloyd’s, Sedgwick and Crawford.


This breadth of knowledge and skills ensures ClaimsCo has a comprehensive understanding of the insurers general claims assessment, technical and complex claims settlement, liability determination processes and systems. It further assists ClaimsCo in building and maintaining productive working relationships with insurers and external stakeholders, to deliver successful outcomes for our clients. 

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